Frequently Asked Questions
Below are some commonly asked questions from travel agents and tour operators who work with us. Please have a
look and don't hesitate to contact us for more information. We look forward to partnering with you!
Are international flight costs included in your advertised safari tour prices?
Our safari tour package prices do not include international air tickets. This is due to the fact that the safari tour commences in Nairobi and Mombasa Hotels or airports.
What safari vehicle types do you use on your tours?
Our standard safari vehicle is a custom designed minivan with pop up top for ease of photography during game viewing drives and sightseeing. The vehicle sits a maximum of 6 persons for guarantee window seats and access to the pop up top.
We also use the pop up top 4×4 land cruiser jeep on safari. This is an upgrade on request and comes at an extra cost due to its comfort and reliability.
Both safari vehicle types are fitted with long range radios for easy communication, cooler boxes, and first aid kits.
Both safari minivan and 4×4 jeep are sufficiently adequate for safari tour.
The 4×4 jeep has several advantages over the safari minivan; this includes a higher elevation, better navigation on rough terrain, deeper reach, is more comfortable and brings out better the adventure essence.
What is a single room supplement / extra?
A single room supplement is an extra fee imposed on single occupancy of a double room by hotels, safari lodges and camps. Our safari tour prices are based on two persons sharing in a double room /tent. If someone chooses to take single occupancy of room, single room supplement applies.
What is the difference between luxury, comfort and economy accommodation options listed on your tour packages?
Economy, standard and luxury accommodation options for lodges and tented camps are sufficiently comfortable and adequate. However standard of facilities and location of properties do vary.
Luxury Lodges and Tented Camps
In almost all instances, luxury accommodations are located at vantage locations within the national parks and game reserves. They are unique in architecture and design. They also provide easy access to the game viewing areas. The facilities and comfort levels are of higher standard. Rooms, tents are private and en suite. More often than not there is a swimming pool within the facility. Examples of luxury lodge/camp include; Ol Seki Hemingways Mara, Oltukai Lodge Sarova Mara Game Camp.
Comfort Lodges and Tented Camps
A category lower than for luxury accommodation level. Their rooms and tents are also private and en suite. Most standard accommodation shall have a swimming. Examples for comfort lodges & Camps include Mara Sopa Lodge and Kibo Safari Camp respectively.
Economy Lodges and Tented Camps
Almost all economy lodges and tented camps (except a few) are located outside the park or on the boundaries. They are relatively basic but sufficiently adequate and comfortable. Room and tents are private and have en-suite bathroom facilities. Most of them may have a swimming pool. Examples of economy lodges and camps include AA Lodge and Ol Moran Tented Camp respectively.
What are the distances and driving times on safari?
Distances and driving times in Africa vary from the European and American concepts. In Kenya, certain road sections could be narrow and may not be well maintained. The roads immediately leading to the National Parks and Game Reserves are all-weather terrain and rough.
Please note that stated driving time on safari itineraries/programs are estimate and may vary depending on traffic and the condition of the road
Is it guaranteed to spot the 'Big Five' or other specific wildlife during your safari?
Specific animal spotting cannot be guaranteed on safari, as animals are in their natural habitat. Our safari itineraries are however designed and operated to bring out the best opportunities for game viewing. There are some parks / locations with almost guarantees for specific sightings: these include Amboseli for Elephant herds, Hippos at Mzima springs in Tsavo West & Lake Naivasha, Rhino at Lake Nakuru and others.
In national parks, game viewing drives become exciting because of the "search" and "find" aspect.
Are persons with special needs able to participate on any of your Safari tours?
We cannot guarantee that safari accommodation and other facilities will be available for such as wheelchair passengers, however, we shall do our best to reserve equal value/standard properties and facilities that conform to the special needs.
We request that you specify your special needs and requirements in this case.
Our safari driver / guides have sufficient experience and will to attend to special needs persons
Do you handle group safari tours?
Majority of the safari tours operated Hemingways Expeditions are private per booking and in own safari vehicle and dedicated driver / guide.
We do not make tour groups from individual bookings. This is to allow for flexibility, customization and selection of accommodation. Nonetheless, we have set departure itineraries.
What complimentary services does Hemingways Expeditions provide for its safari participants?
Kenya is world famous for its friendly and hospitable people.
We extend this hospitality to our safari participants by providing complimentary meet and greet services.
Other services include general destination assistance services and mineral water in all our vehicles